By purchasing a product from citEcar and/or submit a payment for a custom order, you are agreeing to these terms:

WARRANTY POLICY SUMMARY: All electric vehicles come with a 3 year parts only limited warranty. All new parts purchased are warrantied for thirty days. Warranty includes manufacturer defects only. All defective parts must be shipped back to citEcar or the dealership purchased from before replacements will be sent. Warranty does not include any labor needed for installation and does not cover damaged parts due to rider misuse, neglect, or lack of maintenance. Wearable components such as tires, chains, clutches, pads, shock absorbers, etc. are not covered under the warranty. Full warranty terms are available by request.

RETURN POLICY: For electric vehicle purchases there are no refunds, returns, cancellations or exchanges for any reason. For part purchases, new and unused parts may be returned for a full refund minus shipping expenses if the return is requested within five days of delivery. No shipping expenses are ever refunded and the part must be returned at buyer expense.

PURCHASING TERMS: For electric vehicle shipments, it is the responsibility of the purchaser to inspect the entire shipment before signing the delivery slip. If any freight is missing, you MUST specify it on the delivery slip. Failure to do so will result in you giving up your right to a freight claim. If a delivery slip is signed and products are later to be found missing, they will not be replaced. All orders must be accepted. If damage occurs in transit, all damage must be explicitly noted on the bill of lading and replacements will be sent. Refusing a shipment will result in additional shipping expenses to purchaser. Any disputes are resolved in Charleston County, South Carolina. It is the responsibility of the purchaser to know their local laws and regulations for use of the product. Full warranty and return policy terms available upon request.